Shipping Information

Below is our shipping information for any online purchases.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days and orders are not usually shipped or delivered on weekends or holidays, but we will try to if we can.

If we are experiencing a high volume of orders, shipments may be delayed by a day or two. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order (United Kingdom & Northern Ireland) will be calculated and displayed at checkout. Each product has been allocated a standard delivery charge in advance and is based on a large letter, signed for, 1st class and you only pay what it costs.

Shipping charges for other EU countries and Global destinations will be calculated independently and you will be asked to make an additional payment (via PayPal or Bank Transfer) to cover the additional shipping charges. You will be notified by e-mail of the additional amount to pay prior to dispatch and this can be arranged via PayPal or bank transfer.

Shipping Method (UK) Estimated Del Time Cost
Royal Mail Letter 100g Next Business Day £2.06
Royal Mail (large letter 100g) Signed for 1st Class Next Business Day £2.45
Royal Mail (Large Letter 250g) Signed for 1st Class 1-2 Business Days £2.94
Royal Mail (Large Letter 500g) Signed for 1st Class 1-2 Business Days £3.44
Royal Mail (Large Letter 750g) Signed for 1st Class 1-2 Business Days £4.25
Royal Mail Small Parcel (1KG) 1-2 Business Days £4.70
Shipping Method (Europe) Est. Delivery Time Cost
Royal Mail Letter 100g Signed For 1-2 Business Days £6.88
Royal Mail (Large Letter 100g) Signed for 1st Class 3-5 Business Days £8.48
Royal Mail (Large Letter 250g) Signed for 1st Class 3-5 Business Days £8.96
Royal Mail (Large Letter 500g) Signed for 1st Class 3-5 Business Days £9.33
Royal Mail (Large Letter 750g) Signed for 1st Class 3-5 Business Days £9.70
Royal Mail Small Parcel (1kg) Signed for 3-5 Business Days £13.43
Shipment Method (Worldwide) Est. Delivery Time World Zone 1 World Zone 2
Royal Mail Letter 100g Int. Signed for 3-5 Business Days £7.67 £7.67
Royal Mail (Large Letter 100g) Int Signed for 5-7 Business Days £9.17 £9.38
Royal Mail (Large Letter 250g) Int Signed for 5-7 Business Days £10.07 £10.39
Royal Mail (Large Letter 500g) Int Signed for 5-7 Business Days £11.50 £11.87
Royal Mail (Large Letter 750g) Int Signed for 5-7 Business Days £12.72 £13.20
Royal Mail Small Parcel (1kg) Int Signed for 5-7 Business Days £18.49 £19.18

We use mainly Royal Mail but will always look to use the most cost effective and reliable service available at the time. Delivery times may vary owing to unprecedented events.

Shipment to P.O. boxes will not be allowable and a fully recognised and registered address will be required.

PierPoint Custom Rod Building & Repair ships to all recognisable addresses around the Globe.

Shipment confirmation & order tracking

You will receive a Shipment Confirmation email once your order has been shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Pierpoint Custom Rod Building & Repair is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Pierpoint Custom Rod Building & Repair is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We will ship outside the United Kingdom additional shipping charges may apply and you will be notified in advance if this is the case.

Return & Refund Policy

Our returns and refund policy provides detailed information about options and procedures for returning your order.

We thank you for shopping at PierPoint Custom Rod Building & Repair and If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging and needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at pieprpoint@gmx.co.uk